Privacy Policy

1. Who we are

Trading Hub Terminal (the "Service") is operated by the product owner (the "Operator"), based in Indonesia. For privacy questions, contact hello@tradinghub.id.

2. What we collect

We keep data collection to the minimum needed to run the Service.

2.1 Public pages (no account)

When you visit pages under tradinghub.id without signing in, we collect:

• Aggregated visit analytics — page views, referrer, country, device type, browser version. We use privacy-friendly analytics that does not set cookies and does not identify individual users.
• Server logs — IP address, request path, timestamp, and user-agent. Retained for up to 30 days for security and debugging.

2.2 Terminal (signed in)

When you create an account or use the terminal, we collect:

• Account data — email address, display name, and authentication records. Managed by our auth provider.
• Preferences — saved watchlists, selected symbols, timezone, theme. Stored against your account.
• Billing data (if you subscribe) — handled by our payment processor. We do not see or store card numbers.
• Support correspondence — if you email us, we keep the thread for reference.

2.3 What we do not collect

• We do not collect brokerage credentials. Broker Link features (when released) use read-only API tokens you control.
• We do not sell, rent, or share personal data for advertising.
• We do not use third-party advertising trackers (Meta Pixel, Google Ads, TikTok Pixel, etc).

3. Why we collect it

• Run the Service — authenticate you, load your preferences, serve the pages you request.
• Improve the Service — understand which pages are used, spot bugs, improve performance.
• Security — detect abuse, rate-limit, investigate incidents.
• Communications — reply to support, send billing receipts, notify you of material changes. We do not send marketing email unless you explicitly subscribe.

4. Cookies and local storage

We use:

• Session/auth cookies — required to keep you signed into the terminal.
• localStorage — stores your watchlist selection, timezone, theme, and anonymous-tier preferences directly in your browser. Never leaves your device.

We do not use cookies for cross-site tracking or advertising. No cookie consent banner is required because we do not use non-essential cookies.

5. Third parties we use

We use a small set of infrastructure providers to run the Service. Each handles only the data described:

• Vercel (hosting) — serves pages, handles SSL, processes request logs.
• Authentication provider (to be specified when account signup launches) — stores account credentials and sessions.
• Payment processor (to be specified at launch of paid plans) — handles billing.
• Email provider — delivers transactional email (sign-up verification, receipts).

Specific provider names and links to their privacy policies will be maintained on this page as integrations go live.

6. Data retention

• Account data — retained while your account is active, deleted within 30 days of account closure (billing records kept longer where required by tax law).
• Server logs — 30 days, then deleted.
• Analytics — aggregated, cannot be tied back to individuals, retained indefinitely.
• Support correspondence — 2 years.

7. Your rights

Subject to applicable law (including Indonesia's UU PDP, the EU GDPR, and UK GDPR where they apply), you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Delete your account and associated data.
• Export your preferences and account data in a portable format.
• Withdraw consent for optional processing.
• Lodge a complaint with your data protection authority.

To exercise any of these, email hello@tradinghub.id. We respond within 30 days.

8. Security

We use HTTPS everywhere, modern security headers, and industry- standard authentication providers. No internet system is perfectly secure; we encourage using a unique password and enabling two-factor authentication when it becomes available.

9. International transfers

Our infrastructure providers operate globally. Your data may be processed in regions outside Indonesia (notably the EU and US) under standard contractual clauses or equivalent protections.

10. Children

The Service is not directed at individuals under 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data, contact us and we will delete it.

11. Changes to this Policy

We will post material changes on this page and update the effective date. Continued use of the Service after changes constitutes acceptance.

12. Contact

Questions or requests: hello@tradinghub.id.